shipping & returns

shipping policy

The processing time for orders is 2-3 business days. After that, delivery time within the United States is 3-5 business days or 1-2 business days depending on the option you choose. For international orders delivery time is 3-5 business days. Please keep in mind that during holidays this time may vary. Thank you for your patience.

return policy

About Face Lashes by Kalua allows customers to return unused and unopened items purchased on our website within 14 days of a confirmed delivery for a refund in the original form of payment. Shipping fees are non-refundable. Returns are processed within 5-7 business days after your item(s) are received. About Face Lashes by Kalua does not provide prepaid return labels. You are solely responsible for covering all shipping costs for the return. Damaged, defective or incorrect items must be reported within 2 days of delivery. The amount paid will be refunded within 4 weeks after your return. The time required comprises the time elapsed in the product to reach us, processing your refund internally and also the time required by our bank to process our refund request.

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